ITILCertificationExam

10 w

• Service Strategy: This stage involves defining the market and customer needs, developing a service strategy, and aligning the IT service with business goals.
• Service Design: This stage focuses on designing services that meet business objectives. It includes service catalog management, service level management, and capacity management.
• Service Transition: This stage ensures that new or changed services are transitioned smoothly into operations. It includes change management, release management, and knowledge management.
• Service Operation: This stage involves the day-to-day management of IT services. It includes incident management, problem management, and access management.
• Continual Service Improvement (CSI): This stage focuses on improving the quality and efficiency of services. It involves the CSI approach, which includes the seven-step improvement process.
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